Team Altman Interesting News:

Real-time global digital communications and conversations between individuals, groups, consumers and businesses, and the social web continue to increase minute-by-minute and growing into wave after wave of at times, unmanageable chatter, which has created the need for a new genre of management called Social Customer Relationship Management to develop the understanding, and management of the social stream of real-time conversations taking place every second of every day.

The Rest of the Story: http://www.techcrunch.com/2009/07/11/real-time-conversations-hasten-social-crm/