eBay – I Didn’t Receive an Item I paid for. Does eBay offer Insurance?
Published February 15, 2009 | 
eBay doesn’t offer an insurance program, but if you paid for your item using PayPal and as long as you meet the eligibility requirements, you’re covered by the PayPal Buyer Protection program, and eligible transactions receive coverage up to the full purchase price and original shipping charges.
To check whether an item qualifies for this coverage, look for the PP icon in the Meet the seller section of the listing, and click the “See eligibility” link.
PayPal claims must be filed within 45 days from the date of payment. To begin the claim process, review the steps for dealing with an item that wasn’t received or wasn’t as described. You should be sure and review the eligibility requirements and learn more about the program.
If you didn’t pay for your item using PayPal, review our complete list of buyer protection programs.
eBay – I Won an Item but no Longer want to Buy it. What Should I do?
Published February 15, 2009 | When you bid or purchase an item on eBay it becomes an obligation to purchase the item, because it is considered a contract. However, if you feel that you have a legitimate reason for not buying the item, you should do your best to contact the seller and explain your situation, since most sellers are willing to work with you if you communicate with them openly and honestly. If you haven’t done so already, request the seller’s contact information and call him or her. Possibly, things can be worked out to everyone’s satisfaction, which is the case in most situations.
Remember that it is a possibility the seller won’t respond in a way to meet your satisfaction, and that failure to purchase an item you have won can result in the seller filing an unpaid item strike against you, and if you get too many strikes in too short a time period, your account may be restricted or suspended.
eBay – What can I do When I Sold an Item and Have not yet Received Payment?
Published February 13, 2009 |
If your buyer has not completed the sale, here is what you need to do:
1. Contact the buyer.
Buyers like anyone, can have emergencies or computer problems, and may not be able to respond to you right away. If the buyer doesn’t respond to your email, you may want to request their contact information from eBay and give them a call.
2. Send a payment reminder.
Send your winning buyer a friendly payment reminder between 3 and 30 days after the listing closes.
3. File an Unpaid Item Dispute.
If after following the steps above, you didn’t get a response from the buyer, or if you feel that you won’t receive payment, review the process and file an Unpaid Item Dispute with eBay.
4. Request a Final Value Fee credit.
If you are unsuccessful in resolving the issue with your buyer 10 days after filing the Unpaid Item Dispute, you can request a Final Value Fee credit from eBay.