Team Altman Interesting News:

Real-time global digital communications and conversations between individuals, groups, consumers and businesses, and the social web continue to increase minute-by-minute and growing into wave after wave of at times, unmanageable chatter, which has created the need for a new genre of management called Social Customer Relationship Management to develop the understanding, and management of the social stream of real-time conversations taking place every second of every day.

The Rest of the Story: http://www.techcrunch.com/2009/07/11/real-time-conversations-hasten-social-crm/

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As protests continue in Iran, details are emerging of the technology used to monitor its citizens.

Iran is well known for filtering the net, but the government has moved to do the same for mobile phones.

Nokia Siemens Network has confirmed it supplied Iran with the technology needed to monitor, control, and read local telephone calls.

It told the BBC that it sold a product called the Monitoring Centre to Iran Telecom in the second half of 2008. For more Information go to:  http://news.bbc.co.uk/2/hi/technology/8112550.stm

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Business technology is a part of business which the level of importance is often overlooked by entrepreneurs until faced with catastrophic loss of business data or equipment. With many segments of the national economy causing concern to the rest of the marketplace, it makes it even more critical to make sure your business technology is operating at maximum efficiency, resulting in reduced costs and positive impact on the bottom line.

Every entrepreneur should make it a point to stay in touch with the most efficient use of current technology strategies, and how they can be applied to their particular business model.

One of the first questions to ask is “Do you really need that specific technology?” Or more important, “What kinds of technology do you need?” The answers are not always easily determined until an understanding of the many technologies is developed

An understanding of the following areas of business technology is critical to business owners achieving their desired levels of entrepreneurial success.

Protect Your Business and Your Data

• Password protection
• Wireless video surveillance cameras
• Power conditioners, uninterrupted power supplies, and surge protectors (avoid catastrophic loss of data)
• Back up business information every day and frequently test data restoration

Data Storage

• Increase memory capacity
• Online document storage
• Mobile memory (flash drives, external drives, etc.)

Improved Communications

• Automate customer communications (Customer Relationship Management technology)
• Reduce phone bills with VoIp (Voice over Internet Protocol)
• Choose the right email service provider

Tech Consultants and Service Providers (Due Diligence is Critical)

• E-Mail service provider
• Web host
• Website development
• IT Consultants

Website Improvement

• Use of Autoresponders
• Easy navigation
• Use Web Analytics

IT Security

• Use a firewall
• Anti-Virus Protection
• Perform regular security audits
• Establish and enforce security policies

PC Maintenance

• Install the right software
• Update your Operating System
• Dump what you don’t need
• Clean and Defragment your hard drive
• Keep PC Clean (Dust)
• Security is important
• Back up Data

Accepting Online Payments

• Choose a shopping cart program
• Know Credit Card Industry terms (Discount rate, Transaction Fee, Equipment, Monthly Minimum Fees, Reserve Fee, Chargeback Fee, etc.)
• Security and Fraud Prevention
• How to accept Credit Cards

On the Road

• Take advantage of Hotspots
• Travel light with a PDA or Smartphone
• Choose a Laptop

Email Safety and Security

• Watch what you write
• Educate your employees
• Don’t get hooked (Avoid Phishing)
• Fight Spam
• Anti-Virus solutions and updates

Shop Smart for Technology

• Make sure you need the new technology you purchase
• Develop a system to regularly discuss technology requirements
• Renegotiate existing technology contracts for services and consulting
• Study warranty details before acceptance
• Buy online with care
• Know what you want

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